Unfortunately, once you've placed an order on Bazaa, it's not possible to cancel it. Our system is set up to make sure things run smoothly and your items reach you on time. If you’ve changed your mind, or something's not quite right with your order, don't worry – we've got a returns process that can help.

While we do not offer returns for change of mind, we understand that sometimes issues can arise with an item, such as material differences from the description.

If you encounter any material differences from what was described in the item listing, please contact our support team (hello@bazaa.com.au) within 48 hours of receiving the item. To process your return, we may require photos of the item.

We will work closely with you and the seller to resolve the issue promptly. This may include issuing a partial refund or arranging for a return, depending on the circumstances.

We understand that sometimes issues with an item can occur, such as material differences from the item's description. Please note that issues related to incorrect dimensions, or general wear and tear (common with vintage items) are not classified as material differences. Here's how to address issues with an item:

If you encounter any material differences from what was described in the item listing, please contact our support team (hello@bazaa.com.au) within 48 hours of receiving the item. To process your return, we may require photos of the item.

We will work closely with you and the seller to resolve the issue promptly. This may include issuing a partial refund or arranging for a return, depending on the circumstances.

In the unfortunate event that your item arrives damaged due to transit, please notify our support team (hello@bazaa.com.au) within 48 hours of receiving the damaged item. Provide clear photos of the damaged item, as well as the packaging, so we can assess the damage and assist you accordingly. We will contact the courier to submit a claim on behalf of the seller.

Once the claim with the courier is resolved, we will work with you to arrange for any applicable refunds to be processed.

If you have any questions or need further assistance with returns or refunds, please reach out to us at hello@bazaa.com.au. We're here to help.